Exchange Policy

Exchange Only:
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

If you need to exchange it for the same item or different item, send us an email at orders@ellebea.com and send your item to: 15442 Deerhorn road Sherman Oaks California US 91403.

Gifts
Exchange only 

Shipping
To return your product, you should mail your product to: 15442 Deerhorn road Sherman Oaks California US 91403

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.